Note: This article is provided by Bestax Chartered Accountants for general information purpose only. Bestax itself is an accounting & taxation consultancy firm. We do not offer any service to change the mobile number. To change your number or data in your Emirate ID, visit https://icp.gov.ae/en/service/data-update/ or https://smartservices.icp.gov.ae/echannels/web/client/guest/index.html#/dashboard?categoryId=13

Not sure how to change the mobile number in your Emirates ID? You’re not alone. Let us walk you through the steps to update your mobile number in your Emirates ID.

The UAE government now requires every Emirates ID to be linked to the owner’s mobile number. This is for security and to access many government services. Without linking your number, you can’t use some services. For example, when you register for a service, a One-Time Password (OTP) is sent to your registered mobile number. It’s also important to get timely notifications from your bank and other institutions.

Read on as we explain the whole process of how to change mobile number in Emirates ID.

How to Change the Mobile Number in Emirates ID

Updating your mobile number on your Emirates ID is crucial for staying connected and accessing essential services. The process is quite simple with ICP Smart Services. Here’s a step-by-step guide:

Change Mobile Number in Emirates ID Online via ICP

Note: This service is only applicable for visa holders.

Step 1: Visit the ICP Smart Services Website

• Go to the official ICP Smart Services portal.
• Look for “OTHER SERVICES – PERSONAL INFORMATION – UPDATE.”
• Click “Start Service” to begin.

Step 2: Enter Your Personal Information

• On the update form, enter your nationality.
• Select “File Type” as “Visa.”
• Choose the 3 Sections Number for Dubai residents or the 4 Sections Number for residents of other emirates.
• Enter your File Number, found on your resident visa above your passport number.
• Provide your Emirates ID number and name in English; the Arabic name will auto-generate.
• Input your passport number, date of birth, and last entry date into the UAE.
• Enter your email address.

Step 3: Edit Mobile Number

• Fill in your new mobile number in the “Edit Mobile Number” box.
• Your new number will receive a One-Time Password (OTP) for verification.
• Verify the OTP and captcha, then click “Proceed.”

Step 4: Review the Application

• Double-check all information on the application form for accuracy.

Step 5: Payment

• Review your application and proceed to payment.
• The cost for changing your mobile number is AED 53.
• After payment, you will receive an email invoice.

Step 6: Confirm Mobile Number

• The relevant authorities will update your mobile number.
• Changes typically take 2-7 days.
• Check your Emirates ID periodically for updates.
• If rejected, you will receive a refund.

Change Your Emirates ID Mobile Number with the UAEICP App

You can also update your Emirates ID’s registered mobile number using the UAEICP app (Federal Authority for Identity and Citizenship). Here’s how:

Step 1: Install the UAEICP App and Log In

• Download the UAEICP App from Google Play (Android) or the App Store (iOS).
• Sign in with your ICP username and password.

Step 2: Update Personal Info

• Find the “Update personal info” option under public info services.
• Tap to proceed with updating your information.

Step 3: Provide Personal Information

• Complete the update form carefully.
• Enter your Emirates ID number and expiration date.
• Select “Residency” under “File type” and “Emirates ID” under “ID type.”
• Ensure your identity, passport, and email addresses are correct.
• Click “Next” to continue.

Step 4: Update Your Mobile Number

• Your current registered mobile number will appear.
• Enter your new mobile number.
• Verify the new number with the OTP sent to it.
• Confirm the change by entering the OTP.

Step 5: Make the Payment and Confirm

• Pay for the service using the app.
• Follow the instructions to complete the payment securely.
• Wait for the confirmation message on your new phone.

Step 6: Check Your Emirates ID Status

• Track the status of your update using the reference number.
• Use the “Track Application” option in the ICP mobile app.
• For real-time updates, enter the reference number.

Well now you know everything there is on how to update Emirate ID info. But there is more..

Notifying Relevant Authorities about Emirates ID Contact Change

According to the Federal Authority for Identity, Citizenship, Customs & Ports Security (ICP), you must report any change in your Emirates ID details within one month of the change. This includes updating your mobile number.

Important Points to Remember:

• Only UAE mobile numbers can be linked to your Emirates ID.
• If you are using a SIM card from another country, you will need to get a UAE number.

Consequences of Not Updating Your Mobile Number in UAE ID

Failing to update your mobile number in your Emirates ID can lead to several issues:

1. Access to Government Services:
   1. Many government services require a One-Time Password (OTP) sent to your registered mobile number. Without updating your number, you may be unable to access these services.
2. Banking Notifications:
   1. Banks and financial institutions send important alerts and notifications to your registered mobile number. Missing these can lead to financial risks, like missing payment deadlines or unauthorized transactions.
3. Legal Requirements:
   1. The UAE government mandates that all Emirates ID holders must update their contact information within one month of any changes. Non-compliance can result in penalties or fines.
4. Delayed Services:
   1. Any delay in updating your mobile number can lead to disruptions in receiving timely information about visa renewals, health services, and other critical updates.
5. Communication Breakdown:
   1. Essential communications from various institutions, such as schools, employers, and service providers, might not reach you if your mobile number is outdated.
6. Identity Verification Issues:
   1. Many services use your mobile number for identity verification. An outdated number can complicate this process, causing delays and inconveniences.

Keeping your Emirates ID mobile number up-to-date ensures seamless access to services, timely notifications, and compliance with legal requirements.

Conclusion

By keeping your mobile number updated, you can avoid the frustration of delayed service access. Moreover, you can also avoid the risk of missing critical alerts from financial institutions, healthcare providers, and government agencies. This proactive step also ensures compliance with UAE regulations. It can also help you avoid any legal penalties or fines.

Don’t let an outdated mobile number cause unnecessary complications. Stay informed, secure, and compliant by regularly updating your Emirates ID details.

For more tips and personalized consultations on how to keep yourself and your business compliant in Dubai, contact Bestax Consultants now.

FAQs about How to Change Mobile Number in Emirates ID

How do I change my mobile number in Emirates ID? 

To update your mobile number on your Emirates ID, you can use the Federal Authority for Identity and Citizenship (ICA) website or mobile app. Here’s how:

1. Log in to your ICP account on the app.
2. Select “Update Personal Info.”
3. Enter your Emirates ID number and expiry date.
4. Choose “Residency” for the file type and “Emirates ID” for the ID type.
5. Enter your passport number, identity number, and email address.
6. Click “Next.”
7. Check your current registered number.
8. Enter your new number and request an OTP to confirm.

What documents are required to change the mobile number in Emirates ID? 

You will need the following documents:

• Applicant’s passport copy
• Applicant’s visa copy
• Applicant’s Emirates ID copy

How long does it take to update the mobile number in Emirates ID? 

It takes 5 to 7 days to update your mobile number on your Emirates ID.

Can I change my mobile number in Emirates ID online? 

Yes, you can update your mobile number online using the ICA website or the ICA UAE Smart app. You must log in with your Emirates ID number and password and enter a verification code sent to your old mobile number.

Is there a fee to change the mobile number in Emirates ID? 

Yes, the fee for changing the mobile number online is AED 53. You can also change it by visiting a Smart Police Station, where the number will be changed immediately and free of charge.

Where can I go to change the mobile number in Emirates ID? 

You can visit an ICA Customer Happiness Center in person. You will need to provide identification documents and the new mobile number you want to link to your Emirates ID.

What should I do if my Emirates ID is lost while changing the mobile number?

1. Report the loss by visiting the nearest ICP Customer Happiness Centre with valid identity documents to deactivate the card. You can also request a copy or confirmation of your ID number.
2. Apply for a replacement using the UAE ICP app or visit an ICA Customer Happiness Centre to fill out an application form.
3. Pay the replacement fee of AED 300, plus application fees of AED 70 through typing centers or AED 40 through the ICA website eForm.
4. Complete the biometrics process, which involves fingerprint scanning and imaging verification.
5. Collect your new ID by contacting Emirates Post. It should be ready within 48 hours, or 24 hours with express service.

Do I need to notify any authorities after changing the mobile number in Emirates ID?

Yes, Emirates ID cardholders must report any changes to their card details to the Federal Authority for Identity, Citizenship, Customs & Ports Security (ICP) within a month of the change. This applies to both residents and nationals.

Note: To change your number or data in your Emirate ID, visit https://icp.gov.ae/en/service/data-update/ or https://smartservices.icp.gov.ae/echannels/web/client/guest/index.html#/dashboard?categoryId=13

Disclaimer: The information provided in this blog is for general informational purposes only. For professional assistance and advice, please contact experts.

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